Orange Regional Medical Center

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Patient Access Liaison

at Orange Regional Medical Center

Posted: 9/22/2019
Job Reference #: 18314

Job Description

  • Job LocationUS-NY-Middletown
    Posted Date4 months ago(6/7/2019 8:03 AM)
    Job ID
    # Positions
    Business/Administrative Support/Clerical
    Shift Type
    4 - All Per diem
    If Other - Shift Slot
    Variable shifts, including rotating weekends and holidays. Per diems are required to work 2 major and 2 minor holidays per year and 4 weekends (2 days) per 3 month period of time.
    Normal Working Schedule
    Variable shifts, including rotating weekends and holidays. Per diems are required to work 2 major and 2 minor holidays per year and 4 weekends (2 days) per 3 month period of time.
    Orange Regional Medical Center
  • Overview

    Orange Regional Medical Center (ORMC), is a 501(c)(3), non-profit organization. Formed by the merger of Arden Hill Hospital and Horton Medical Center, Orange Regional moved the two campuses into a new, single-site, state-of-the-art facility on August 5, 2011. At that time, it was the first new hospital built in New York State in over 20 years. Orange Regional features seven floors of state-of-the-art technology and provides 383 beds and employs over 2,400 healthcare professionals. Most recently, Orange Regional opened a new cancer center and a new five-story Outpatient Services building on the main campus, featuring Orange Regional Medical Group with primary care and specialty physicians, urgent care, outpatient surgical and diagnostic services and more. Orange Regional is a designated Magnet hospital recognizing excellence in Nursing. Only 6 percent of hospitals nation-wide are designated by the Magnet Recognition Program. Also, Orange Regional’s Electronic Medical Records (EMR) system has achieved Stage 7; the highest level on HIMSS Analytics’ EMR adoption model which is used to track EMR progress at hospitals and health systems. Only 4.2 percent of the more than 5,400 U.S. hospitals received the Stage 7 Award. Orange Regional has also been named among the 100 best Hospitals nationally for cardiac intervention by Healthgrades.


    Greets, interviews or telephones patients and/or families or other representatives to obtain necessary demographic and financial information required for reimbursement of all services rendered. Responsible for scheduling procedures/visits for ORMC departments, and accurately obtaining required information for hospital records, governmental requirements, billing, and third-party payer needs. Additionally, staff will ensure that patients have all necessary information regarding their coverage and benefits related to their visit and inform patients of their financial obligations so that they arrive prepared. Duties also include managing work queues, communications with multiple departments, including outside physician offices, collection of deposits, co-pays and balances. Notify Financial Advocates of any self-pay or uninsured patients. Records information into computer, pre-registers patients as scheduled. Enters orders for specific ancillary services rendered.



    Minimum Education: High School Graduate with courses successfully completed in Medical/Healthcare studies, or academic studies to include typing proficiently.

    Minimum Experience:

    One year experience in a hospital revenue cycle area, medical office/clinic, or insurance company required. In addition a minimum of one year experience in a field with diversified public contact and communication; PC experience and medical terminology required. ICD-10 coding and CPT-4 coding preferred.

    Required Certification/Registration:

    Medical Terminology certification, preferred.

    Physical Requirements:

    Work is sedentary with intermittent walking and standing; some transportation of patient by wheelchair; operates a Personal Computer; reaches and handles forms; visual acuity required to type and read forms; requires ability to handle patients and family members under stressful conditions.

    Working Conditions:

    Works inside office facilities. Flexibility in schedule necessary including traveling to other sites

    as staffing and volume dictates.

    Not ready to apply? Connect with us for general consideration.