Orange Regional Medical Center

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IT Junior Communication Analyst

at Orange Regional Medical Center

Posted: 10/4/2019
Job Reference #: 18675
Keywords: computer

Job Description

  • Job LocationUS-NY-Middletown
    Posted Date1 month ago(9/12/2019 12:20 PM)
    Job ID
    # Positions
    Business/Administrative Support/Clerical
    Shift Type
    1 - Day
    If Other - Shift Slot
    Days (8a-4p) Monday-Friday, including on-call rotation and off hours according to hospital needs
    Normal Working Schedule
    Days (8a-4p) Monday-Friday, including on-call rotation and off hours according to hospital needs
    Orange Regional Medical Center
  • Overview

    At Orange Regional Medical Center, you'll find the uncommon is common here. You'll find a healthcare leader that still maintains a sense of intimacy and a state-of-the-art facility with a tremendous sense of community. You'll find the benefits you deserve with the rewards you can see. You'll find the advancement, flexibility and resources to advance your career and provide the care that your patients need. Orange Regional Medical Center - successful careers are common here.

    Orange Regional Medical Center (ORMC), is a 501(c)(3), non-profit organization. Formed by the merger of Arden Hill Hospital and Horton Medical Center, Orange Regional is licensed for 383 beds and employs over 2,500 healthcare professionals including over 600 doctors. Orange Regional Medical Center has consolidated two existing campuses onto a single site in Middletown, New York. This completed facility is the first new freestanding hospital built in the State of New York since 1989 and is the largest medical center between the Tappan Zee Bridge and Albany.


    As the Junior Communications Analyst, your primary focus is to assist in the planning, design and implementation of Cisco Unified Communications Systems, including voice, video, conferencing, Connexall, Vocera, and related hardware and applications. Maintains and repairs endpoint devices maintenance plans, manages the Incident management queue (help desk tickets) as per the SLA’s, will handle all moves, adds, and changes regarding telephony devices for hospital rooms and staff. This is as a Salaried Position.


    Minimum Education:

    • Associate Degree or Cisco Certification required

    Minimum Experience:
    • Cisco Call Manager, Unity, Call Recording, UCCX, Cisco and Polycom endpoint management, Connexall, Vocera. Proven knowledge and experience with Cisco Communications Manager, Unity Connection, Video/TelePresence, IVR/Contact Center, TV’s (ie.Telehealth).
    • 1 year relevant experience.
    • Structured Cable Plant systems experience (patching and cable runs), maintain MDF and IDF maintenance and work with hospital specialized teams such as Bio-Med teams on specific IDF requirements.

    Required Certification/Registration:

    Physical Requirements:

    Working Conditions:
    • Environmental Demands and Exposure to Hazards: Works in a clean, well- lighted, heated or ventilated facility. No routine exposure to hazards.
    Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 40 lbs. Travel to multisite locations.
    Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or weekends to participate in operational events as necessary. Possible overnight travel may be required.

    Not ready to apply? Connect with us for general consideration.