HealthQuest

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Telecommunications Attendant

at HealthQuest

Posted: 10/14/2019
Job Reference #: 17212

Job Description

  • Job LocationUS-NY-Poughkeepsie
    Posted Date5 months ago(6/4/2019 2:15 PM)
    Requisition #
    23985
    Type
    Part Time
    Primary Shift
    Evening
    Hours Per Week
    10.00
  • Overview

    Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.

    Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit www.nuvancehealth.org.

    Responsibilities

    The Call Center Telecommunications Attendant I will provide all customers with caring and personalized service when responding to all in-coming and out-going calls and messages. Demonstrates regard for the dignity and respect of all patients, family members, visitors and medical center personnel as defined in the philosophy of Health-Quest and its Affiliates. The Telecommunications Attendant II works in conjunction with Guest Services to create a helpful, positive first impression of the organization, and to maintain an appropriate environment.

    Qualifications

    Education: Requires high school diploma or equivalent.

    Experience:
    • General knowledge of a telecommunications switchboard or call center experience.
    • Minimum of 12 months of direct customer service experience.
    • One year of experience within the medical field.
    • Leadership Qualities and experience.
    • Three months required for learning period.

    Saturday-Sunday 11a-7:30p Monday 2p-10:30p

    3 weeks of training is on first shift (8a-2p)