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Centralized Services Specialis

at HealthQuest

Posted: 9/26/2019
Job Reference #: 17953
Categories: Other/General

Job Description

  • Job LocationUS-NY-LaGrangeville
    Posted Date1 month ago(9/11/2019 10:48 AM)
    Requisition #
    Full Time
    Primary Shift
    Hours Per Week
  • Overview

    Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.

    Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit


    Utilizing a high degree of accuracy in obtaining and verifying pre-registration, eligibility determination, benefits verification, pre certification / authorization, notification, screening for financial counseling, referral coordination, outpatient medical necessity determination, and pre-service communication and collection of any required patient liabilities. Employee obtains and verifies insurance / payment source, seeks necessary referral / authorization and coverage extensions as required, and assists with identification / resolution of insurance issues all required demographic, financial, referral / authorization, clinical, and other registration data is collected, verified, and communicated appropriately. Perform insurance eligibility. Communicating with all HQMP Team, patient and office staff, exhibiting and utilizing a high level of customer service skills in all aspects of the job. Responsible for performing a wide variety of clerical duties for administrators and practice staff.


    • High School Diploma / GED or equivalent experience.
    • Minimum of one (1) year in a customer service role.
    o Prefer Call Center experience.
    o Prefer Medical Office experience.

    Minimum Knowledge, Skills and Abilities Requirements:
    • Excellent oral and written communication skills.
    o Prefer: Experience with electronic medical records, eClinical Works strongly preferred.
    o Prefer: Bi-Lingual

    Full-Time Day 9:30-6:00